June 27, 2022 — By Deb Smallwood, Strategy Meets Action — The personal lines segment is known for leading the charge with innovations and technologies – a reputation that only strengthened during the pandemic.From digital underwriting submissions and virtual inspections to digital FNOL and other capabilities, personal line insurers were poised to meet the new digital needs of customers and employees when other industries struggled to adapt to the virtual era.However, in enhancing processes and workflows to adjust to the pandemic's demands, insurers also uncovered gaps in their digital capabilities, forcing them to reexamine their existing projects and identify new opportunities.
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Publisher: Insurance Canada
Publisher: Insurance Canada
