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Three Customer Experience Trends Transforming Insurers Customer Communications - Insurance-Canada.ca

By Andi Dominguez, Quadient – July 19, 2021 – The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand.But as I optimistically-albeit cautiously-look at what 2021 may bring, it’s hard to miss some underlying customer experience trends shaking up customer communications in the insurance industry.Most trends point to one outcome–insurers must transform customer communications to genuinely connect, engage and respond to their customers to remain competitive.

Check out the three top trends and what you can do about them.

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Disclaimer: This story is auto-aggregated by a computer program and has not been created or edited by Health Insurance USA.
Publisher: Insurance Canada
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