Nov.27, 2020 – by Karen Pauli, Strategy Meets Action – The insurance industry excels at tactics.If one is an underwriter, a claims person, or contact center manager, and a problem is detected, it’s all hands on deck to solve that problem.
What tactics could wrestle that problem to the ground? That’s generally the direction the industry is most comfortable with because we are a pragmatic group by nature.IoT can easily fall into that scenario: if a commercial building is tall, let’s get a drone out there to inspect the roof.If a homeowner has a water damage claim, a water sensor is going to prevent a reoccurrence.
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Publisher: Insurance Canada
Publisher: Insurance Canada
