Commercial Lines Distribution: Agencies and Carriers Diverge on Digital Investment Priorities - Insurance-Canada.ca

Mar.29, 2023 — By Mark Breading, Strategy Meets Action — SMA recently surveyed agency executives in commercial lines to understand their satisfaction with insurers’ digital sales and servicing offerings and the capabilities they believe insurers should invest in to support their needs.The research shows significant misalignment between commercial lines agents’ most-wanted digital sales capabilities and carriers’ current investment plans.

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Publisher: Insurance Canada