Nov.25, 2021 — By Mark Breading, Strategy Meets Action — The P&C industry has been on an automation path for many years.When the pandemic hit, it became a catalyst for accelerating automation and digital transformation.
Straight-through processing, self-service portals, virtual inspections, and digital payments are just a few of the areas that insurers put a sharper focus on.But automating tasks and workflows does not mean that machines will take over and leave industry professionals out in the cold.In fact, the opposite may be true.
I believe that a case can be made that automation initiatives will increase the need for skilled professionals with deep industry domain knowledge.
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Publisher: Insurance Canada
Publisher: Insurance Canada
