Oct.21, 2020 – by Karen Pauli, Strategy Meets Action – It is time to take out the 2020 budget and see where line items need to move for next year.Did the claims organization meet objectives? If not, what adjustments need to be made to ensure those objectives are fulfilled? A new report from SMA lays out the case for why claims transformation and claims operations have a new performance baseline because of COVID-19.
Health Insurance USAPublisher: Insurance Canada